How convenient are chat bots on websites? They take the hassle out of waiting for a human to solve your problem with quick responses and resources, but what does the technology behind these look like? It's called NLP or natural language processing and it could add tremendous value to all businesses and all industries.
The power and practicality of artificial intelligence is largely undisputed. However, one of its longest-standing difficulties continues to be human language. A misspelled or misused word can frustratingly turn a chatbot conversation on its head, whereas a live service agent would have been able to prevent the mistake. Once computers can authentically understand human language, our business communications will completely transform. Machine learning (ML) and natural language processing (NLP) present us with a way to get there.
NLP and Why It Matters
NLP is a branch of AI which enables computers to understand, write and speak languages just like humans. NLP has a number of use cases, including search engines, translation services, and chat or voice bots. Almost half of today’s businesses use applications that are powered by NLP, and one in four businesses plan to begin using NLP technology within 12 months.