Artificial Intelligence
Article

Using ChatGPT to Make Better Decisions

by
Harvard Business Review
August 28, 2023
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Summary

Explore the pros and cons of ChatGPT informing managers to make educated business decisions. Understanding how this tool, and artificial intelligence more broadly, can help analyze situations will be key to navigating a future with more AI-driven solutions.

Can ChatGPT help executives make better decisions? The large language model everyone has been talking about for months also has an eloquent answer to this question: “Yes, I can support you in management decisions by providing information, facts, analysis, and perspectives that can help you make an informed decision.” ChatGPT immediately follows up with a limitation of its own competence. “However, it is important to note that my advice and recommendations are based on an algorithmic analysis of data and information, and you, as a human being, still have to make the final decision based on your experience, knowledge, and assessment of the situation.”

Fair enough. But despite this dose of modesty — or because of it — large language models like ChatGPT can become powerful decision-making tools for managers and for companies. Their promise isn’t in providing us answers, but in helping us go through a more systematic decision-making process than is often the case today, even with important management decisions.

Read more here.

Harvard Business Review
Harvard Business Review

Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School. Our mission is to improve the practice of management in a changing world. This mission influences how we approach what we do here and what we believe is important.

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